FAQs

Once you place your order, we will send you a confirmation email with a tracking link. You can use this link to track the status of your order. If you haven't received the email or need further assistance, you can also track your order from the Order History section on our website.

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please make sure the item is in the same condition as you received it, with tags and in its original packaging. To initiate a return, please wait until shipping has been confirmed, you will be able to request a return in the orders page. For more details, please refer to our Return Policy.

We offer worldwide shipping on all items. The processing time for most orders is 48 hours. Shipping time typically ranges from 5-10 days, but it can sometimes take up to 15 days. You will receive a tracking number via email to track your order. For more information, please refer to our Shipping Policy.

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right. Please inspect your order upon reception and notify us within a reasonable time frame so that we can assist you accordingly.

Yes, we offer refunds for eligible returns. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.

Certain items are not eligible for return, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards. If you have any questions about the eligibility of your specific item, please contact us at support@choiceevac.store.